Things to consider when investing in field service technology
As technology continues to evolve, it has become vital for companies which have field service to keep up with the trends. Clients always appreciate a more efficient company which will serve them better. They always notice when a company employs new technology in service delivery as they too keep up with the changing trends. It may not always be possible to introduce every changing technology at the same time. The business owners need to decide which technology is of more use presently and which ones can be added in the future. This can be determined based on the benefits the technology will have on the running of the business. For example, does the company need to go for paperless technology to reduce the cost of paper or does it need to find solutions to its cash flow problems due to delay in payments?
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In this article, FieldAware discusses some of the areas of consideration when choosing which field service technology to use.
Changing trends of field service technology
“’For organizations wanting to improve the efficiency of their field service operations, investment in technology plays a big part in achieving this. For many companies, choosing and implementing a solution can become complex and potential efficiency gains are being missed, meaning organizations are not seeing the full return from their investment.” Read more here
It is normal to be skeptical when new technologies are introduced especially if as a business, you are comfortable with the way things are. Maybe you feel technology is changing too fast and you are yet to realize optimum benefits of technology you recently introduced. Sometimes the new technology will work better than the last one. It is overwhelming to add new technologies especially if this means continuous training of staff. However, once adopted, some of these technologies give businesses the leap needed to grow from a struggling business to a successful, efficient one.
In this article, RazorSync focuses on the possible future trends of field technology.
Future possibilities of field service technology
“Technology is transforming the world all around us. From the way we communicate and engage with customers and clients to tracking Key Performance Indicators (KPI’s) and reaching goals, technological advances have changed the fundamentals of what it means to conduct business well. Because mastering the use of integrated technology has become so critical to achieving success as a company…” Read more here
Employees in the field service industry always endeavor to keep up with the changing trends. They want to remain competitive in the job market. Adapting to new technologies helps them to build their skills. If a business does not want to lose their employees to companies effecting changes in how they run their operations, embracing field service technology is vital. Envisioning some of the possible changes such as the use of drones, Internet of Things (IoT) and smart devices will help companies to adapt when the future of field service technology comes calling.
Emma Newman, in this article, discusses the importance of having the right tools in addition to having the right personnel in the right positions for field service to be run effectively.
The relationship between consumer brand loyalty and field service technology
“Field service management is a huge playing field with some pretty big players. Typically, when organisations talk about field service management they talk about having the right person in the right place at the right time with the right information. But what about ensuring that they have the right tools? Leadent Solutions’, Emma Newman asks…” Read more here
Just as companies value return loyal clients, they also remain faithful to their service providers. However, is relying on one brand, especially the large ones, mean the consumers receive value? Are the brands well known for their software and field service tools offering the best or are there small rising entities which provide better but their only fault is they are not well known in the field service industry? It is crucial for businesses to explore available technologies and even give small businesses a chance based on tools offered. Many companies miss out on tools available in the market because they are more focused on the brands they are loyal to instead of being faithful to emerging technologies which will improve the quality of service they offer.
Technology in the service industry is changing extensively. It is essential for businesses which develop the emerging technologies to be innovative enough to remain relevant in the market. Likewise, companies which need and use the emerging technologies should consider their needs even as they choose which piece of technology is most important for the business. This way, the end consumer and all firms that are part of the chain benefit from emerging field service technology.
